RETURN & REFUND POLICY

  • Returns must reference a Return Authorization Number (RMA#), be returned in original packaging, and be resalable as new
  • Any product returned without an RMA# will not be issued a credit
  • Our shipping department will NOT accept any packages without an RMA or EX # on the package and merchandise will not be credited
  • Credit will be issued on merchandise only, not freight
  • Return shipping is customer’s responsibility and should be sent prepaid. Grommet Mart, Inc. does not accept COD’s
  • All returns must be received within 7 days of purchase
  • Any Grommet Machines or Dies that are defective due to material or manufacturer defects will be accepted for replacement during the warranty period only
  • All returns, except for defective products, will be charged a minimal 20% restocking fee
  • Hand Tools and Dies are final sale, and cannot be returned NO EXCEPTIONS.
  • We will not accept the return of used products. Items must be in new/unused condition when received
  • Any returns will NOT be accepted after 30 days
  • Credits due to return may take 30-45 days to process
  • Customer is responsible for freight charges on refused & undeliverable orders
  • Claims for shortage, damages and discrepancies must be made within 7 days of receipt of goods and must have original shipping carton.
  • We ship orders same day if processed before 3pm. If you require next day air shipping on orders placed after 4pm, please contact us directly at 973-569-4100.
  • Free Shipping on orders over $100.00, except for expedited shipments.
  • Customers are responsible for customs duties and taxes.

Grommet Mart will ship any of your orders except LTL shipment in same day unless it’s after 3:30pm EST time return.

CONTACT US

Phone: 1-800-923-1022
Email: info@grommetmart.com

FREE shipping on orders over  $100.00 Cont.U.S only.

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Address: 85-99 Hazel St.
Paterson NJ 07503 USA

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